How do I make a deposit to my account?

Please download the Grand Banks Casino software before making a deposit. For complete step-by-step instructions on downloading and installing Grand Banks Casino software, please proceed to the "getting started" section. Subsequently, please open your real money account. After receiving your real-money username and password, you are ready to make a deposit into your Grand Banks Casino account.

• Start the Grand Banks Casino program and then select the "Real money mode" option.
• Register by providing the required personal information when prompted. Select your currency - one of U.S. Dollar, British Pound Sterling or Euro.
• Enter your real username and password into the Login window.
• Select 'Cashier' from the lower-left corner of the lobby and then click on the 'Deposit'button.
• Select your desired deposit method.
• If using a credit card, please have your CVV authorization number handy (the extra 3 digit code appearing on the back of your credit card), it is mandatory as a confirmation of your deposit request.

How long does it take to process my deposit?

All deposit methods take approximately 1 minute to process and funds are made available in casino account within this time frame.

How much can I deposit to my Grand Banks Casino balance?

The following limits of deposits apply for each currency type/deposit method:

FOR GBP [£] Accounts
Visa/MasterCard/Solo/Switch/Maestro/Diners Club
Minimum single deposit £20
Maximum single deposit £2500

FOR EUR [€] Accounts
Visa/MasterCard/Diners Club
Minimum single deposit €20
Maximum single deposit €1000

FOR USD [$] Accounts
Visa/MasterCard/Diners Club
Minimum single deposit $20
Maximum single deposit $5000

FOR $/£/€ Accounts
Moneybookers
Minimum single deposit $20
Maximum single deposit $1500

NETeller
Minimum single deposit $20
Maximum single deposit $2500

Instadebit
Minimum single deposit $20
Maximum single deposit $2500

Firepay
Minimum single deposit $20
Maximum single deposit $5000+

The minimum you can withdraw from your casino account to your preferred payment method is $25.00.
However, this minimum requirement is also applied to any amount sent for withdrawal greater than the initial deposit amount. For example if you had deposited $20 by NETeller and wanted to withdraw $35 by way of another alternate payment method, you would be unable to withdraw the entire amount. The reason being that all withdrawal requests are first sent back to your NETeller account, up to the original amount that you deposited. The remaining balance is paid to you as per your choice of alternate payment method. Thus if you had $35 to withdraw and $20 had to be returned to your NETeller you would only have $15 remaining to be credited to an alternate payment method but it would be below the $25 minimum requirement.

For another example, as of January 1st, 2004, a credit card depositor that initially bought $50, won $200 and cashed out $250, would see all of their funds come back via their chosen payment method [if the player had an INSTADEBIT, or NETeller account set up].

Are there different Credit Card Limits for players from certain countries?

Yes, due to heightened regulation in credit card processing, new players from countries included on this list that use credit cards as their selected means of purchase from January 1st, 2004 will be permitted only to make a maximum of 4 transactions or $500 in deposits after which a Player Confirmation Form (PQF) is sent to the player in order increase credit card limits. See: What is a Player Qualification form?

What is a Player Qualification Form (PQF)?

For new & existing players, our security department may request that a player completes a Player Qualification Form (PQF), which is sent to you via email. The form will take 2-3 minutes to complete and can be faxed or emailed back to Grand Banks. This form may be sent for a number of reasons most usually to increase a players credit card limits.

How do I withdraw my winnings?

To withdraw money from account go to Cashier and select the "Withdraw" button.

All deposits of $500 or greater will be audited for fraudulent activity on the account. Activity such as requesting a bonus not offered to the player will be considered fraudulent activity. Management reserves the right to amend withdrawals from accounts with fraudulent activity. Original deposit amounts will be returned and all other amounts (winnings, bonuses, and comp point deposits) will be forfeit.

Subject to current policies of MasterCard International and Visa International, the casino is unable to process credits, back to credit cards based on prior accepted deposits.

Any total withdrawal request of $250 (or greater), where funds were originally deposited via Visa/MasterCard will be subject to a transaction signoff procedure as follows:

SPECIAL INSTRUCTIONS:

When You Purchase with A Credit Card
To withdraw money from your account, proceed to Cashier and select the "withdraw" button.

Visa, MasterCard & Diners Club
Due to Visa and Mastercard policy, any amount can be credited back to these cards and must be sent through other means. The casino may request that players complete a Deposit Confirmation Form.

Subject to current policies of both Visa and MasterCard International the casino is unable to process credits based on prior deposits made through these methods. All Visa and MasterCard users are advised to choose another withdrawal method.

This policy does not extend to Diners Club users who may have an amount returned to their card up to the original deposit amount. Additional amounts [winnings] must be processed through an alternate pay method.

Solo & Switch/Maestro
Unfortunately, the casino cannot process Solo or Switch/Maestro withdrawals directly through the Cashier, instead we advise you to select the default 'Bank Draft'. Our cash processing team will identify any Solo or Switch/Maestro previous transactions and send back the entire amount [including winnings] through this channel.

Bank Drafts
Bank drafts will be sent to your billing address - as indicated by you during the account registration process - using regular worldwide mail. Please be advised that bank drafts are available to to withdrawals in excess of $10,000 only. In order to avoid any delays, please ensure that the specified billing address is correct. If your billing address has been changed, please contact our Customer Service department at support@GrandBanksCasino.com. You are permitted one 'free' draft withdrawal per month after that a $25 fee may apply. Due to slow mail service, please allow up to three weeks for delivery.

You may track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

I have a draft payment in process. I have yet to take delivery and upon checking my billing address, I realized that my information is not up-to-date. What should I do?

The instructions regarding withdrawals clearly state that you must ensure that the specified billing address is correct in order to receive your draft payment. If you find that any portion of the billing address is incorrect, you must immediately contact our Customer Service department at support@GrandBanksCasino.com to see if your draft is already in transit. In the event your draft is returned to us due to an incorrect billing address and Grand Banks Casino is required to cancel and remail the draft payment, there will be a service charge provided of $50 US.

What is the "Pending Withdrawals" screen?

By entering the "Pending Withdrawals" screen in the "Withdraw" section in the cashier, you can view all of your Withdrawal requests that are waiting to be approved. For security purposes, the casino requires 7 to 10 business days to conduct due diligence regarding the identity of the player and the legitimacy of the chosen payment method. Withdrawal requests may be cancelled - as long as the transaction has yet to be approved. Upon cancellation, the funds can be returned to your casino account " so that you may proceed to play.p

I phave made a withdrawal but have changed my mind. How do I cancel a withdrawal request?

As stated above, all Withdraw requests that have yet to be processed appear in the "Pending Withdrawals" screen under the "Withdrawal" section of Cashier - for up to 7-10 business days from your initial Withdraw request date. A Withdraw request can always be cancelled as long as it appears in the "Pending Withdrawals" screen. Upon cancellation, the requested amount reverts back to the casino account, so that you may continue to play.

How can I track my record of transactions with the casino?

The Cashier's "Transaction History" section stores a complete history of each player's financial interactions with the casino - including all withdrawal/deposit requests and their associated outcomes. Also, we recommend to print all transaction data, rules, etc for future reference.

Is it safe to use my credit card at the Grand Banks Casino?

Definitely. We utilize the very best proven security measures, such as the latest Firewall technology and RSA encryption, to ensure that delicate information remains 100% secure with us. In fact, using your credit card at the Grand Banks Casino is much safer than using it at your local department store. For further information, please visit our Security section.

How are my credit card transactions processed?

Grand Banks is a site of APG Enterprises Inc. All financial transactions are processed through APG Enterprises Inc. The charges will appear on your credit card statement as PS +5999 433 8856

Note: Sucessful purchases will take 2 to 5 business days to post to your statement.

How are my NETeller transactions processed?

Neteller transactions will appear on your credit card statement under the following descriptor:
GRANDBANKSCASINO

Why are my credit card purchases not being approved?

Some financial institutions prohibit their card-holders from using their credit cards to make purchases with online casinos. If your credit card company is not accepting your transactions, we recommend one of the following alternate payment options: Neteller or Firepay. Please visit our Banking section for further details.

How is my privacy protected? Will any of my personal information be used?

Grand Banks Casino offers the best security and the latest encryption technology in the online gaming business today to ensure that your personal information is protected. Grand Banks Casino safeguards your personal information with the most secure firewall technology available. Also, Grand Banks Casino will never, under any circumstances, rent, sell, or distribute any of your personal information.

Can I legally play online from my country?

The laws governing gambling vary from country to country and often within different provincial or state jurisdictions within countries. As such, Grand Banks Casino expects the players to abide by the laws of their particular country. It is up to each player to ensure compliance with the laws of their jurisdiction.

Where do I go for details regarding comp points?

See Grand Banks Casino Comp Points Program.

What is the Chance Rewards Loyalty Program?

Casino members can link their APG Enterprises Inc Casino Accounts [Grand Banks & Black Widow] to one ChanceRewards' club account and have the ability to transfer comps points between casinos and/or partner sites.

ChanceRewards' members have access to personal points statements, transaction history statements and their player status at any time. Just think, those frequent flyer, frequent buyer or travel miles that you have built up, but probably won't collect enough of to use anywhere, are worth real cash at Grand Banks!

For full details, please visit the ChanceRewards' web site. You may also track your comp point transfers through the ExclusivePlayers web site in the 'MyAccount' section.

Best of all, ChanceRewards' membership is free! Claim this member privilege today.

Please note that inbound points when exchanged for casino chips are not treated as cash deposits and thus are not up for bonus consideration under any promotion unless otherwise noted.

I misplaced my password/account number. What should I do?

Our support staff is available 24/7 to assist you. Should you misplace your account username or your password, simply contact our friendly and experienced customer support agents at our toll free number 1-800-261-3249 or e-mail our agents at support@GrandBanksCasino.com and they will be pleased to assist you. Do not, ever, forward credit card or password information by e-mail. Please be prepared to provide your personal financial information in order to prove your identity and securely reaccess your account.

Can I use Gift Cards [e.g. Visa] at Grand Banks Casino?

Yes. If you wish to register a credit card "gift card" for use at Grand Banks Casino, please contact support to have the credit card account "frozen" after the card is used up. The casino systems only allow a set number of open credit cards per casino account.