We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please do not hesitate to contact us anytime.

White-Listing FAQ - How to Ensure You're Receiving our Valuable Information

• What is Whitelisting?
• AOL - Whitelisting Procedure
• Yahoo Mail - Whitelisting Procedure
• Hotmail - Whitelisting Procedure
• EarthLink - Whitelisting Procedure
• McAfee Spamkiller - Whitelisting Procedure
• NetZero - Whitelisting Procedure
• Norton AntiSpam - Whitelisting Procedure
• Others - Whitelisting Procedure

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How much can I deposit to my Grand Banks Casino balance?
• Are there different Credit Card Limits for players from certain countries?
• What is a Player Qualification Form (PQF)?
• How do I withdraw my winnings?
• What is a Deposit Confirmation Form (DCF)?
• I have a draft payment in process. I have yet to take delivery and upon checking my billing address, I realized that my information is not up-to-date. What should I do?
• What is the "Pending Withdrawals" screen?
• I have made a withdrawal but have changed my mind. How do I cancel a withdrawal request?
• How can I track my record of transactions with the casino?
• Is it safe to use my credit card at the Grand Banks Casino?
• How are my credit card transactions processed?
• How are my NeTeller transactions processed?
• Why are my credit card purchases not being approved?
• How is my privacy protected? Will any of my personal information be used?
• Can I legally play online from my country?
• Where do I go for details regarding comp points?
• What is the Chance Rewards Loyalty Program?
• I misplaced my password/account number. What should I do?
• Can I use Gift Cards [e.g. Visa] at Grand Banks Casino?

Neteller FAQ - GBP/USD/EURO

• Are there any type of special promotions using NETeller?
• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become Certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?

InstaDebit FAQ - USD only

• Is it really FREE to sign up to INSTADEBIT?
• Are there any bonuses or promotions associated with INSTADEBIT?
• Can I use someone else's INSTADEBIT account to fund my playing account?
• Can INSTADEBIT access my account without my knowledge?
• Can merchants make withdrawals from my account??
• What information do I need to supply to open an account?
• Why do I need to provide my Social Security Number?
• Why do you need my date of birth?
• I don't have a state drivers license. Can I still sign up for an account?
• Why was my registration declined?
• I get the "Unable to Complete Account Sign-up Process" message when I try to sign up for a new account. What is wrong?
• I have Pre-Registered for an account. How do I make a purchase at Grand Banks?

FirePay FAQ - USD only

• What is Firepay?
• Why should I become a Firepay account holder?
• Who can use Firepay?
• How do I deposit, withdraw, and transfer funds?
• How do I verify my bank account?
• Is there a limit of how much I can deposit into my Firepay Personal Account?
• What security measures are taken with Firepay?
• How do I use my Firepay Personal Account at Grand BAnks Casino?
• My transaction was not successful. What might have caused this?
• How do I change the personal information in my Firepay Personal Account?

MoneyBookers FAQ - GBP/USD/EURO

• Are there any type of special promotions using Moneybookers?
• What is Moneybookers?
• What are the benefits of using Moneybookers?
• How secure is Moneybookers?
• How do I get it?
• I have registered and want to send money - now what?
• How do I change my information with Moneybookers?
• How do I get detailed information about the transactions I have made through my Moneybookers account?

Solo/Switch/Maestro FAQ - A payment option [UK Residents - £ Only]